Frequently Asked Questions

How does Amberdata API work?

We have comprehensive documentation and Tutorials to help you get started. Don’t hesitate to contact us if you have any questions!

Can I try before I buy?

Absolutely! Get started now with a free developer account. After any trial, you can continue to use Developer Plan which is free forever. The Developer Plan only supports a limited subset of features within the Professional Plan.

What are my payment options?

We accept credit card payment today. For Enterprise accounts, we can issue invoice with payment via ACH, wire or check. If you prefer to use a different payment method, please contact us.

Are payments recurring?

Yes, depending on your active subscription, you will be charged monthly or annually on your renewal date.

What happens when I hit my usage limits?

Our API response will indicate that you have reached the rate limit allowed for your plan. We suggest you upgrade to the next plan level. Contact us if you have specific usage requirements.

How do I upgrade or cancel my plan?

You can upgrade or cancel at anytime. To upgrade, simply click "Buy Now" above. For cancelation or downgrade request contact us. If you upgrade mid-month your new plan will begin immediately, if you downgrade then your current plan will continue until your renewal date.

Do I need to purchase support?

No, support is included in all paid subscriptions. The support we offer includes all major and minor software updates and customer support. Free developer plan support is limited but available through our live chat option.

Do you provide any discounts?

We love to support a good cause. Contact us and tell us about what you are working on.